Let's clear the way together.
Contact us to discuss how our industry expertise can streamline your international trade and help you navigate customs with confidence.
Colombo 11, Sri Lanka
Request a quote
Tell us about your shipment and we'll be in touch shortly.
Questions? We're here to help.
Everything you need to know about clearing and forwarding your cargo with us. Can't find your answer? Reach out and we'll walk you through it.
01What does Master Freight Agencies do?
We are a Sri Lankan customs clearance and freight forwarding company established in 1947. We handle import and export customs clearance, international air and sea freight (FCL & LCL), and complete China-to-Sri Lanka door-to-door importing, supported by warehousing and a network spanning Sri Lanka, China and the U.A.E. We serve over 500 clients across 17 industries.
02How do I get a quote or start a shipment?
Tell us the origin, the type of goods, the approximate weight or volume, and your timeline. You can reach us through the contact form, by email at inquiries@masterfreightagencies.com, or on our hotline +94 77 5 333 888 (office: +94 11 2 329 372). We respond with clear guidance and a quote you can plan around.
03How experienced is your team?
Master Freight has a team of over 50 highly experienced employees, and more than 60% of them have been with the company for over 25 years. That depth of tenure is why customs and freight rarely surprise us. It is backed by leadership, too: our founder, Mr. A. H. A. Azeez, brought 75+ years of experience to the trade, and the company is now led by Chairman Mr. H. Imran Isfahan and Managing Director Mr. H. Ifraz Isfahan.
04What documents do I need for customs clearance?
Typically a commercial invoice, packing list, and bill of lading or airway bill, plus any permits or licences specific to your goods. Exact requirements vary by product and HS classification, so our specialists confirm precisely what is needed for your shipment and handle the documentation, duty and tax assessment, and any government approvals.
05Do you handle both sea and air freight?
Yes. We arrange sea freight as both full-container loads (FCL) and consolidated shipments (LCL), and air freight for time-sensitive cargo. We select the most cost-effective route for your goods, then track and coordinate the shipment at every stage.
06How does China-to-Sri Lanka door-to-door shipping work?
Through our established network and cargo handling facilities in China, we coordinate with your supplier, consolidate your cargo, ship it to Sri Lanka, clear customs, and deliver island-wide, at a fixed, transparent price agreed up front. You deal with a single partner from your supplier's door to yours, a service we offer to both businesses and individuals.
07Do you provide warehousing and storage?
Yes. We offer secure warehousing to hold and consolidate your cargo as part of a smooth end-to-end service. Tell us your volume and how long you expect to store, and we will confirm the arrangements that suit your shipment.
08Can I track my shipment?
We coordinate and track your cargo at every stage of its journey. We don't offer a self-service online tracker. Instead, our team manages the movement directly and is on hand for updates. For our China door-to-door service, once your cargo has cleared Sri Lankan customs and been unloaded at our Colombo warehouse, you receive an Arrival Notice by WhatsApp letting you know it's ready to collect or have delivered.
09How does payment work?
Charges depend on your cargo, route and service, so we quote and confirm them per shipment rather than working to fixed rates. For our China door-to-door service the flow is structured: you cover the transport cost from your supplier to our MFA warehouse in Guangzhou or Yiwu, and you complete the shipping payment after you receive the Arrival Notice that your cargo has reached our Colombo warehouse. Delivery within Sri Lanka is charged separately, and our Sri Lanka office can assist with paying suppliers in China.
10Which countries and trade lanes do you cover?
Our headquarters is in Colombo, Sri Lanka (46 N H M Abdul Cader Road, Colombo 01100), with operations across China and the U.A.E. We clear and forward import and export cargo between Sri Lanka and destinations worldwide.
11What industries do you work with?
We move cargo across 17 sectors: agriculture, apparel, automobiles, chemicals, construction, electronics, FMCG & FMCD, furniture, healthcare, leather, machinery, paper, petroleum, plastic, rubber, sports & fitness, and tobacco & alcohol. If your sector is not listed, talk to us. Chances are we have handled it.
12Is my shipment data kept confidential?
Yes. Protecting our customers' privacy is of the utmost importance to us, and we never disclose client data to any third party without explicit prior consent.
